Shipping

At Esme by Zipit we thrive to provide best quality products to our customers. Once the order is placed, a confirmation call is made to the customer. Moreover, a call is made by the logistics company to confirm the expected time and day of delivery. Customers are requested to stay on the lookout for calls to avoid a hassle free delivery.

All products are shipped by our logistic partners. Please understand that parcel opening is not allowed prior to receiving. In case of any issue, you can reach our customer care +92-330-4094748. We ensure your problem will be dealt in the best way.

 

Returns & Exchanges

All goods are thoroughly checked and passed from QC testing. In case of any fault or damage, customer can always exchange or return the product.

Returns done within 3 days of the delivery shall be accepted. 

All refunds shall be done through bank transfer. Only the product value shall be refunded. Shipping charges are not refundable. 

Return to made at the provided mailing address by the customer. Once the goods are received, refund process shall initiate. 

In case if exchange, the exchange order will also incur delivery charges.